Policy
Refunds And Order Issues
If there is a problem with an order, contact support promptly so the issue can be reviewed. NeoStep Labs handles refund and replacement decisions on a case-by-case basis.
If your order arrives damaged, appears incomplete, is missing, or otherwise presents an issue, email support@neosteplabs.com or text support at (405) 276-3046 as soon as possible.
Include your order number in the format INV-XXXXX along with a short description of the problem and any relevant photos or shipment details.