Order confirmation
Before fulfillment, NeoStep confirms the account, payment, delivery details, inventory availability, and research-use eligibility.
Policy
Shipping Policy
NeoStep ships eligible research orders to supported United States addresses. This page explains order review, tracking, delivery timing, and a few simple checks when the package arrives.
Effective
August 1, 2026
Destination
Eligible United States addresses only
Recipient
Qualified and authorized personnel
Plain-English overview
What to expect
Shipping updates
Once an order ships, tracking information is provided when available. Processing and carrier dates are helpful estimates.
Receive and confirm
When the delivery arrives, qualified personnel should store it promptly and confirm the package, labels, quantity, and documentation.
This short overview covers the usual process. Open the sections below for complete shipping details, special situations, and applicable customer rights.
Payment authorization begins the order process. Before acceptance and shipment, NeoStep may confirm the account, payment, address, recipient, product availability, and research-use information.
Processing times are estimates. An order may be paused, split, adjusted, or cancelled when details require confirmation or when availability, carrier, weather, legal, safety, or compliance conditions affect fulfillment. Cancelled items are handled under the Refunds & Order Issues Policy and applicable law.