Official Policy Directory
Policies & Compliance Center
This page is the central reference for NeoStep agreements, research-use restrictions, privacy notices, order policies, documentation, and support. Product- or lot-specific written restrictions also apply when they are more specific or protective.
Policy Set Effective
August 1, 2026
Checkout Acceptance
2026-08-01-v2
Required Use
Qualified laboratory research only
Core Agreements
The binding terms, mandatory use restrictions, and public-content standards that govern platform access.
Terms of Service
2026-08-01-v4Account eligibility, research-use restrictions, orders, risk allocation, liability limitations, and disputes.
Open page →Research Use Disclaimer
2026-08-01-v2Qualified-professional requirements, prohibited uses, known and unknown risks, and customer responsibilities.
Open page →Community Guidelines
2026-08-02-v1Rules for reviews, public discussion, misuse instructions, privacy, brand references, and reporting concerns.
Open page →Privacy & Communications
How NeoStep handles information, privacy choices, health-related data boundaries, and optional communications.
Privacy Policy
2026-08-01-v2Data collection, use, retention, disclosures, security, privacy rights, and transactional communications.
Open page →Consumer Health Data Privacy
Additional restrictions and rights concerning information that could be treated as consumer health data.
Open page →Communication Preferences
Manage optional marketing communications without blocking necessary account, order, safety, or legal notices.
Open page →Orders, Delivery & Programs
Policies for order acceptance, shipping, inspection, order issues, refunds, rewards, and referrals.
Shipping Policy
Order verification, domestic destinations, delivery estimates, delay options, inspection, and risk of loss.
Open page →Refunds & Order Issues
Non-returnable research materials, issue reporting, evidence preservation, investigation, and available remedies.
Open page →Rewards & Referral Terms
2026-08-01Eligibility, credit, referral, review-incentive, anti-abuse, and program-change rules.
Open page →Documentation & Support
Find lot records, common answers, and the correct route for account, order, documentation, or compliance questions.
CoA & HPLC Documentation
Available vendor-supplied analytical documents. Always match a record to the exact product and lot.
Open page →Frequently Asked Questions
Search common questions about ordering, shipping, research-use restrictions, accounts, and support.
Open page →Contact Support
Reach NeoStep about account, order, fulfillment, documentation, or policy matters. No medical-use guidance.
Open page →