Policy
Privacy Policy
This policy explains, in straightforward terms, how NeoStep Labs handles customer information in connection with account access, order processing, fulfillment, and support.
We collect the basic information needed to create and manage your account, process orders, coordinate fulfillment, and respond to support requests. This may include your name, contact details, shipping details, and order history.
We may also retain communications you send to support so we can resolve questions, document order issues, and improve service quality.