Core service information
Account, security, cart, checkout, order, policy, and support records are used to provide requested services and protect the platform.
Policy
Privacy Policy
This policy describes NeoStep's personal-information practices for the website, controlled-access accounts, verification, orders, support, analytics, and communications. It does not authorize customers to submit medical or patient information.
Start with the privacy basicsPlain-English overview
What to expect
Optional choices
Optional analytics and promotional marketing are separate from essential storage and transactional account or order messages.
Preferences and rights
You can manage communication and privacy choices and submit applicable access, correction, deletion, or opt-out requests.
This overview highlights the main ideas. Open the sections below for complete details about information sources, use, retention, choices, and request procedures.
This policy applies to personal information processed by the legal entity operating the NeoStep and NeoStep Labs brand through this website, customer accounts, orders, support, and related business operations. It does not govern a third party's independent website or service.
NeoStep is not a health-care provider, pharmacy, medical laboratory, clinical-research sponsor, or HIPAA covered entity merely because it sells research materials. Do not provide patient records, diagnoses, symptoms, treatment information, genetic information, biometric information, or other medical or consumer health information in registration, reviews, order notes, or support messages.