How can we help?
Have a question about your account, order, shipping, or documentation? Email or text us, and our team will help as quickly as possible.
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(405) 276-3046Usual Response Time
Typically within 1 business day
Order Questions
Include your order number in the format INV-XXXXX for faster support.
NeoStep Labs materials are offered to qualified professionals for lawful laboratory research and analytical purposes. They are not offered for personal, human, or veterinary use.
Support can help with accounts, orders, shipping, product records, and policy questions. It does not provide product preparation, dosing, administration, medical, or veterinary guidance.
Please avoid including patient records or medical details in a support message. For an exposure or emergency, contact emergency services, poison control, and qualified safety or medical personnel.